Privacy Policy

At First Touch Studio (“we”, “us”, or “our”), we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website and services. By using our website or engaging with us, you consent to the practices described in this policy.

‍1. Information We Collect
‍We may collect the following types of personal information. Information you provide directly, such as:

- Name
- Email address
- Phone number
- Company details
- Project information or enquiry details

‍Automatically collected information, including:

- IP addressBrowser type and version
- Device information
- Website interactions and usage data (e.g., through cookies)

In certain cases, we may also collect non-personal data for analytics or optimisation purposes.

‍2. How We Use Your Information
‍We use personal information to:

- Respond to enquiries and provide requested services
- Communicate about projects, proposals, and updates
- Improve website performance and user experience
- Conduct marketing communications (only with consent)
- Maintain security and prevent misuse
- Comply with legal and regulatory requirements

We do not sell or rent personal information to third parties.

‍3. Cookies and Tracking Technologies
‍We use cookies and similar tracking tools to:

- Improve website functionality
- Analyse user behaviour and website performance
- Personalise content and advertising

You can manage cookie settings through your browser at any time. See our Cookie Policy for further details.

‍4. Sharing of Information
‍We may share personal information with:
‍
- Approved service providers (e.g., hosting, analytics, CRM software)
- Legal authorities when required by law

All third-party partners are expected to maintain strong privacy protections consistent with this policy.

‍5. Data Storage and Security
‍We take reasonable measures to protect personal information from:

- Unauthorised access
- Alteration or disclosure
- Loss or misuse

However, no method of digital transmission or storage is completely secure. We cannot guarantee absolute protection.

‍6. Access, Correction & Your Privacy Rights
‍You have the right to:

- Access the personal information we hold about you
- Request corrections if your information is inaccurate
- Withdraw consent for marketing communications
- Request deletion of personal data where applicable

To make a request, contact us using the details below.

‍7. International Transfers
‍Some of our service providers may store or process data outside of Australia. When this occurs, we ensure that appropriate data protection measures are in place.

‍8. Third-Party Links
‍Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

‍9. Updates to This Policy
‍We may update this Privacy Policy to reflect improvements or legal changes. The most current version will always be posted on our website with the updated date. We encourage you to review this page periodically.

‍10. Contact Us
‍For questions, concerns, or privacy-related requests, please contact: hello@firsttouchstudio.com.au