The terms for using this website, and the general terms that apply to our work. Where we have a signed agreement with you, that agreement wins.
These terms apply to anyone using this website, and set out the general basis on which First Touch Studio (ABN 27 059 706 024) provides services.
If we have a proposal, contract, purchase order or panel arrangement with you, that document governs the work. These terms fill gaps; they do not override anything you have signed. For government engagements, your procurement terms apply and we work to them.
You are welcome to read, share and link to anything here. What you cannot do is copy our material and present it as your own, attempt to break or overload the site, scrape it at volume, or use it to send unsolicited messages.
We try to keep the site accurate and available, but we do not guarantee it will be uninterrupted or error free. We may change or remove content without notice.
Everything on this site, including writing, design, images, logos and downloadable material, belongs to us or is used with permission. You can quote or reference it with attribution. You cannot republish it wholesale, resell it, or present it as your own work.
Free resources such as the marketing audit are for your own use inside your organisation. Using them commercially, rebranding them, or distributing them as your own is not permitted.
Case studies and client work shown here remain the property of the relevant client and are published with their permission.
Nothing on this website is an offer to contract. An engagement begins when we have both agreed scope, fees and timing in writing.
Every engagement is scoped to the problem. Where scope changes, we tell you what it means for cost and timing before doing the work, not after. You will not receive an invoice for something you did not agree to.
Fees, payment timing and any deposit are set out in the proposal or agreement for that engagement. Unless stated otherwise, invoices are payable within 14 days and amounts are in Australian dollars exclusing GST.
Third party costs such as media spend, licensing, printing and software subscriptions are additional and are agreed with you before we commit to them on your behalf.
If an invoice is significantly overdue we may pause work. We will tell you before we do, not after you notice.
Once you have paid for it in full, the final deliverables we produce for you are yours, and we assign the intellectual property in them to you.
What we retain is our own pre-existing material: our templates, frameworks, methods, tooling and internal working files. You do not need those to use what we deliver, and they are not part of what you are buying.
Third party assets such as stock imagery, fonts and music are licensed, not owned. We tell you what licence applies and what it permits.
We may show work we have done for you in our portfolio unless you ask us not to. If the work is confidential or under embargo, tell us and it stays private.
Good work needs a working relationship. We rely on you to give us accurate information, provide access to the people and material we need, and respond to approvals within the agreed timeframes.
You are responsible for making sure any material you give us is accurate and that you have the right to use it. Where we publish claims on your behalf, we rely on you to confirm they are true and substantiated.
Where delays on your side push the timeline, we will tell you what it means for delivery rather than quietly absorbing it.
Anything you share with us in the course of an engagement stays confidential. We do not discuss your business, your numbers or your plans with anyone outside the people working on your account.
Subcontractors are bound in writing before they touch your material. Our handling of personal information is set out in the privacy policy, and our use of AI tools is set out in the AI Transparency Statement.
We bring judgement, experience and effort, and we are direct with you about what we think will work. What we cannot do is guarantee a commercial outcome. Marketing performance depends on your market, your offer, your pricing, your competitors and your own delivery, and anyone promising you a specific result is guessing.
Nothing in these terms excludes rights you have under the Australian Consumer Law. Where a guarantee under that law applies and cannot be excluded, our liability is limited to resupplying the service or paying the cost of having it resupplied.
To the extent the law allows, our total liability for any engagement is limited to the fees you have paid us for that engagement, and we are not liable for indirect or consequential loss, including lost profit or lost opportunity.
We are not liable for outcomes caused by material you provided that turned out to be inaccurate, by changes you made to our work after delivery, or by third party platforms changing their rules or their algorithms.
We hold product and public liability insurance. Certificates of currency are available on request.
Either of us can end an engagement with 30 day written notice. If you end it, you pay for work completed and for commitments we have already made on your behalf. If we end it, we will help you transition and will not hold your material hostage.
On request at the end of an engagement, we return or delete your material, subject to records we are legally required to keep.
If something goes wrong, tell us early and directly. Most problems are cheaper to fix than to argue about. We will respond in writing and try to resolve it in good faith before either of us involves anyone else.
These terms are governed by the laws of Queensland, Australia.
First Touch Studio, ABN 27 059 706 024
hello@firsttouchstudio.com.au · 02 6190 7977
Brisbane, Queensland
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